Terms and Conditions

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 Payment  Payment  must be received in full before any goods can be dispatched.  All Prices are quoted in UK Pounds (£) and include all taxes & VAT.  Payment will only be accepted in UK Pounds (£). All payments will be processed in the UK.  We accept the following forms of payment VISA, Mastercard, Maestro, Delta, American Express, Solo, VISA Electron, PayPal and Bank Transfer.   
  Please note if payment is made by American Express we must deliver your order to the registered cardholder's address.    This does not affect your statutory rights.  
   
 
   Delivery PLEASE NOTE : AT THE MOMENT WE ARE TAKING PRE-ORDERS ONLY FOR DELIVERY EARLY MAY  2023 In-stock items ordered before 3 pm for UK Mainland will be delivered FROM EARLY MAY 23 within 5 to 7 working days where possible. international deliveries will be  delivered within 7 working days where possible.  Responsibility for ownership of the goods passes to the purchaser once we have delivered them.   
  The charge for delivery will be shown at the final checkout stage before final submission for all orders.  Unfortunately, Vision Grip cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.  All delivery times and dates are subject to stock availability and backlog.  Unfortunately, Vision Grip can in no circumstances, therefore, compensate for delayed orders.  Damages/shortages must be notified within 24 hours of delivery – Vision Grip cannot be held responsible for transit damage if reported after 24 hours of delivery.  This does not affect your statutory rights.  
   Our Contract  When you place an order to purchase a product from VisionGrip.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product that is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you.  
   
   Cancellation Procedure  Click through to ‘Right To Cancel’ with regard to your current rights when returning non-faulty goods within 14 days of delivery.  You are free to cancel any order before payment has been taken free of charge.  Cancellation requests must be sent to salesandservice@visiongrip.co.uk with your order reference in the subject field header and the word ‘cancel’.  Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.  This does not affect your statutory rights.  
   14-Day Money Back Guarantee on Mail Order and Online Purchases  In accordance with the Consumer Rights Directive 2014, most goods can be returned for any reason within 14 days for a refund, including standard delivery cost. Returned goods must be in their original condition and should have their original packaging. We recommend that when arranging delivery back to us that you make sure your goods are insured to their full value whilst in transit.  Please see the essential information on returning an item and packing a returned item.      
   Returns and Refunds  Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods back and inspected them. It can take up to, but no longer than, 14 days for the funds to show on the customer’s account.  Goods that have been altered from their original condition in any way cannot be returned.  Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.  The customer has a duty to take reasonable care of the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied by VisionGrip. If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.  The customer has a duty to re-package any returned goods in such a way as to avoid any damage to the goods whilst in transit back to Vision Grip (ideally all the original packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met Vision Grip reserve the right to return the goods to the customer or to seek recompense.  

If you have any queries please email : salesandservice@visiongrip.co.uk  and we will be happy to assist you.